frequently asked questions.
Straight answers about our products, ingredients, orders and subscriptions.
How to Use
When to take it, how to mix it, and whether you can take both products together.
When should I take All-In-One Greens?
Most people take All-In-One Greens first thing, mixed with cold water on an empty stomach. That's a suggestion, not a rule. If your mornings are chaotic, take it whenever you'll actually remember. Our Canadian label says to take it with food, which is a Health Canada labelling requirement.
Can I take All-In-One Greens and Electrolytes + Creatine on the same day?
Yes. They do different jobs and the ingredients don't overlap. A common pattern is All-In-One Greens in the morning and Electrolytes + Creatine around training. You can put both in one glass, but most people find the flavours work better kept apart.
How do I mix it so it doesn't clump?
Water first, then the powder, then shake for about ten seconds. That works for both All-In-One Greens and Electrolytes + Creatine. Cold water beats warm. A shaker bottle or an electric frother gives you a smoother result than a spoon. Adding it to a smoothie? Put it in last so it isn't sitting against the blades.
All-In-One Greens
What's in the greens formula, and how it stacks up against the big names.
How does All-In-One Greens compare to AG1?
The formulas are close. All-In-One Greens adds L-theanine for focus, a 600mg mushroom complex, apple cider vinegar and Vitamin D3. Both are third-party tested and GMP certified. The practical differences: we cost about 30 percent less, we ship from Canada, and most people tell us we taste better.
What are postbiotics?
Easiest way to think about it: prebiotics feed the good bacteria in your gut, probiotics are those bacteria, and postbiotics are the useful compounds the bacteria make after they've eaten the prebiotics. They're the result of healthy gut activity rather than an ingredient working on its own, and All-In-One Greens includes them.
more reading whether gut health supplements are worth the hype
Electrolytes + Creatine
The minerals, the creatine dose, and what to expect once you start taking it.
What's in the electrolyte blend?
850mg of electrolytes per serving: 500mg sodium, 200mg potassium as potassium citrate, 100mg magnesium citrate and 50mg calcium citrate. The sodium comes from a blend of sodium citrate, sodium chloride and Himalayan pink salt. See every ingredient in Electrolytes + Creatine.
more reading what each of the four minerals actually does for hydration
Will creatine make me bloated?
Usually not at our dose. Bloating is mostly tied to loading protocols of around 20g a day. We use 5g, the maintenance dose, so there's no loading phase to get through. Creatine does pull a small amount of water into muscle, which is normal and isn't the same thing as bloating.
more reading the difference between water held in muscle and actual bulk
Does creatine work the same for women?
Yes, and the research base for women has grown a lot. Creatine isn't a bulking agent, and the dose is the same 5g regardless of body size or sex. Most of the discussion centres on strength maintenance, training recovery and cognitive effects, particularly from the mid-thirties onward.
more reading the case for creatine if you are a woman in your 30s, 40s or 50s
Ingredients & Sourcing
What goes in, how it's sweetened, and who checks that the label is accurate.
How much stevia is in each All-In-One Greens flavour?
It varies, because each flavour needs a different amount to taste balanced. Pineapple Coconut has 56mg per serving, Strawberry Lemonade and Mango have 60mg, and Unflavoured has 30mg. Stevia extract is the only sweetener in our 75-ingredient greens formula, and there's no added sugar.
Are All-In-One Greens and Electrolytes + Creatine third-party tested?
Both are. They're made in GMP certified facilities and sent to an independent lab, which issues a Certificate of Analysis confirming what's actually in the Pouch. GMP covers how a product is made. The lab work verifies the result, including potency and contaminant screening.
more reading how to read a supplement label and spot what is missing
Safety & Specialty Diets
Allergens, pregnancy, medications, and whether it fits how you eat.
Is All-In-One Greens safe during pregnancy?
Talk to your own healthcare provider before starting it. That's not us dodging the question. Pregnancy changes what's appropriate, and All-In-One Greens contains 75 ingredients including adaptogens, herbs and functional mushrooms. Only someone who knows your history can weigh that properly. Same goes for breastfeeding.
Is All-In-One Greens gluten-free?
Yes, and it's also vegan and free from dairy, eggs and peanuts. If you have a specific allergy, read the full All-In-One Greens ingredient list before ordering, since the formula runs to 75 plant ingredients including mushrooms and adaptogens.
The Science
Why the doses are the size they are, and the research behind them.
Why 5g of creatine?
5g a day is the maintenance dose used in the large majority of published creatine monohydrate research, so it's the figure with the most evidence behind it. Electrolytes + Creatine matches that standard instead of using a smaller, cheaper dose below what the studies tested.
more reading what the research says about creatine dose, form and timing
Why creatine monohydrate and not a newer form?
Monohydrate is the form used in nearly all published creatine research, and newer forms haven't outperformed it in head-to-head testing. It's also the cheapest per gram. Going with a newer form would mean paying more for a thinner evidence base.
Orders & Shipping
Delivery times, tracking, and changing an order after you've placed it.
Can I change or cancel an order after placing it?
Email hello@magicscoop.com with your order number as soon as you can. If our warehouse hasn't shipped it yet, we can usually change the address, swap a flavour or cancel it outright. Once it's shipped we can't, and you'd need to ask the carrier about a redirect.
Subscriptions, Guarantee & Returns
Skipping, pausing or cancelling, plus how refunds and returns work.
How does the 30-day money-back guarantee work?
If it's your first order and you're not happy, contact us within 30 days of receiving it for a full refund. You don't need to send opened product back. Email hello@magicscoop.com to start it. Later orders fall under our standard 30-day return policy, which does require unopened product.
How do I change, pause or cancel my subscription?
Log in to your Magic Scoop account, open My Subscription, then View Details. From there you can swap flavour, skip or reschedule an order, update payment and address details, or pause and cancel. One catch: having a subscription doesn't automatically create an account, so you may need to set one up first.
About Magic Scoop
Where we make it, where to find it, and how to get in touch.
Where is Magic Scoop made?
In Vancouver, British Columbia. Our products are made in GMP certified facilities, approved by Health Canada and third-party tested for quality and safety. We're Canadian owned, and you can also find Magic Scoop in over 190 Canadian stores.
Can I buy Magic Scoop in a store?
Yes. We're in more than 190 stores across Canada, with new locations added most weeks. Use our store locator to find Magic Scoop near you. Stock varies by location, so it's worth calling ahead if you're making a special trip for a particular flavour.