Refund policy

Overview.

Last updated: September 9, 2026

We want you to feel good about trying Magic Scoop. This policy explains our Love It or Your Money Back Guarantee, standard returns, refunds, and how we handle damaged or incorrect orders.

This policy applies to purchases made directly through magicscoop.com.

Love It or Your Money Back Guarantee.

Trying Magic Scoop for the first time? We really do want you to love it.

If you're not satisfied with your first purchase, contact us at hello@magicscoop.com within 30 days of delivery to request a refund under our Love It or Your Money Back Guarantee.

Our guarantee is limited to one claim per customer and covers one opened unit.

If you purchased more than one unit, we'll refund the first unit you tried. To receive a refund for any additional units, they must be unopened, unused, and in their original packaging and condition and returned to us.

For returns under the guarantee:

Contact us within 30 days of delivery.
Once your return is approved, you have 14 days to ship any required products back to us.
You are responsible for return shipping costs.
Original shipping charges, if any, are non-refundable.
Refunds are processed after we receive and inspect any products required to be returned.
The guarantee is limited to one claim per customer.

Our Love It or Your Money Back Guarantee is intended to give new customers the opportunity to try Magic Scoop with confidence. Magic Scoop reserves the right to refuse claims that we reasonably believe involve misuse, abuse, fraud, or an attempt to circumvent the terms of this policy.

The guarantee applies only to purchases made directly through magicscoop.com. Products purchased through Amazon, a retail store, or another third-party retailer are subject to that retailer's return and refund policies.

👉 In simple terms: Don't love your first order? Email us within 30 days. You keep the unit you opened, everything else comes back unopened at your cost, and we refund once it arrives. One claim per customer.

Standard Returns.

For orders that do not qualify for our Love It or Your Money Back Guarantee, you may request a return within 30 days of delivery.

To qualify for a return, products must be unopened, unused, and in their original packaging and condition. Proof of purchase may also be required.

Approved standard returns are subject to a 20% restocking fee, which will be deducted from your refund. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Once your return is approved, you have 14 days to ship the products back to us. Returns shipped after this period may no longer be eligible for a refund.

To start a return, email hello@magicscoop.com with your order information. If your return is approved, we'll provide instructions for how and where to send your package.

Please do not send a return without contacting us first. Returns sent without prior approval may not be accepted.

👉 In simple terms: Not covered by the guarantee? You have 30 days, it has to be unopened, there's a 20% restocking fee, and you cover return shipping. Email us before sending anything back.

Subscription Orders.

Subscription orders are subject to the same policies above.

An eligible first purchase may qualify for our Love It or Your Money Back Guarantee. Subsequent subscription orders are subject to our Standard Returns policy.

Cancelling a subscription does not automatically cancel or refund an order that has already been billed or processed. If you cancel after an order has been processed, that order is still subject to the policies on this page.

Some promotional subscription offers may require a minimum number of orders before cancellation. Any applicable terms will be clearly disclosed at checkout.

👉 In simple terms: Subscriptions follow the same rules. Cancelling doesn't refund an order that's already been billed or shipped.

Damaged, Incorrect, or Missing Items.

Please inspect your order when it arrives.

If your order arrives damaged or defective, contains the wrong product, or is missing an item, contact us at hello@magicscoop.com as soon as possible with your order number and details about the issue.

We may request photos of the product and packaging to help us resolve the issue.

If the issue is the result of an error or problem with your order, you will not be responsible for return shipping costs or restocking fees.

👉 In simple terms: Something arrived damaged, wrong or missing? Email us with your order number and a photo. You won't pay for our mistake.

Exchanges.

We do not offer direct exchanges for orders placed through magicscoop.com.

If you would like a different product, flavour, or format, you may return an eligible unopened product under our Standard Returns policy and place a new order separately.

👉 In simple terms: No direct swaps. Return the unopened product and place a new order instead.

Refunds.

If a return is required, your refund will be processed after we receive and inspect the returned products, not when the return request is approved.

Once your return has been received and approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your account.

Any applicable restocking fees and non-refundable shipping charges will be deducted from your refund.

If we do not receive a required return within the return period outlined above, we may close the return request and no refund will be issued.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at hello@magicscoop.com.

👉 In simple terms: Refunds happen once we've received and checked your return, then land back on your original payment method within 10 business days. Never send it back? The request closes.

Orders Placed in Store or on Amazon.

This policy applies only to orders placed directly through magicscoop.com.

If you purchased Magic Scoop from a retail store, Amazon, or another third-party retailer, please contact that retailer directly. Their return and refund policies apply, and we are unable to process refunds on their behalf.

👉 In simple terms: Bought it somewhere else? Contact that store or Amazon. We can only refund orders from our own website.

Questions.

Questions about a return or refund? Contact us at hello@magicscoop.com.

Our customer experience team will respond within 1 to 2 business days.