Shipping policy
Overview.
Last Updated: September 4, 2026
This Shipping Policy explains where we ship, how long orders take to process and arrive, what shipping costs, and what happens when something goes wrong along the way. It applies to all orders placed through magicscoop.com.
Where We Ship.
We ship across Canada, to the United States, and to a number of international destinations. All orders are fulfilled from our warehouses in Ontario and British Columbia.
We ship to residential and business addresses. We are unable to ship to PO boxes, and we do not offer local pickup.
👉 In simple terms: We ship across Canada, to the US, and internationally. No PO boxes and no pickup.
Order Processing Times.
Processing time is the time it takes our warehouse to pick, pack and hand your order to a carrier. It is separate from the delivery time quoted at checkout.
Orders placed before 6:00 a.m. Pacific Time are typically processed the same business day. Orders placed after that time are typically processed the next business day.
Processing happens on business days only, so orders placed on weekends and statutory holidays are processed on the next business day. Processing may take longer during major promotional periods and new product launches.
👉 In simple terms: Order before 6:00 a.m. Pacific and it usually goes out the same day. After that, the next business day. Weekends and holidays don't count.
Shipping Within Canada.
| Option | Cost | Delivery |
|---|---|---|
| Expedited Shipping | $7.95 CAD | 1 to 3 business days |
| Free Shipping | Free on orders $55 CAD and over | 3 to 5 business days |
Delivery estimates begin once your order has been processed and handed to the carrier, not from the moment you place it. Remote and northern destinations may take longer than the ranges above.
👉 In simple terms: $7.95 for 1 to 3 days, or free over $55 CAD for 3 to 5 days. The clock starts when it ships, not when you order.
Shipping to the United States.
Temporarily paused. Cross-border conditions are changing quickly and we have suspended new orders to the United States while the situation settles. Existing subscribers are being managed directly by our team. We will restore US shipping as soon as we can do it reliably.
When US shipping is active, our rates are:
| Option | Cost | Delivery |
|---|---|---|
| Standard Shipping | $9.95 USD | 5 to 8 business days |
| Free Shipping | Free on orders $79 USD and over | 5 to 8 business days |
US orders ship from our Canadian warehouses and cross the border in transit, which is why delivery takes longer than within Canada.
👉 In simple terms: US shipping is paused right now. When it's back, it's $9.95 USD or free over $79 USD, arriving in 5 to 8 business days.
International Shipping.
| Option | Cost | Delivery |
|---|---|---|
| Standard Shipping | $48.95 CAD | 10 to 16 business days |
| Free Shipping | Free on orders $199 CAD and over | 10 to 16 business days |
International delivery estimates are not guaranteed. Customs processing can add time beyond the ranges above, and that time is outside our control.
👉 In simple terms: $48.95 CAD, or free over $199 CAD, arriving in 10 to 16 business days. Customs can add time we can't predict.
Duties, Taxes and Customs.
Orders shipped outside Canada may be subject to import duties, taxes, and customs or brokerage fees charged by the destination country. Where these are not collected at checkout, they are the responsibility of the recipient and are payable to the carrier or customs authority on delivery.
We are not able to predict these charges, and they are not included in the shipping cost shown at checkout. Refused shipments that are returned to us because duties were not paid will be refunded less the original shipping cost and any return charges incurred.
👉 In simple terms: Orders outside Canada may have duties or customs fees on delivery. Those aren't included in what you pay us, and we can't estimate them.
Tracking Your Order.
Once your order ships, we will email you a confirmation with a tracking number. Tracking information can take up to 24 hours to become active after you receive it.
If you have not received a shipping confirmation within three business days of placing your order, please contact us at hello@magicscoop.com.
👉 In simple terms: You'll get a tracking number by email when it ships. It can take a day to start updating.
Orders Shipped in More Than One Package.
We fulfil from two warehouses. Depending on where the items in your order are stocked, your order may arrive in more than one package, sometimes on different days, and you may receive more than one tracking number.
You are never charged extra shipping when this happens.
👉 In simple terms: Your order might arrive in two packages on different days. You don't pay extra for that.
Subscription Orders.
Subscription orders are billed on your renewal date and enter our warehouse queue the same way a one-time order does. The processing and delivery times above apply.
You can change your next shipment date, skip an order, or update your shipping address through your Magic Scoop account. Address changes made after an order has been billed may not reach the warehouse in time, so please contact us at hello@magicscoop.com right away if your address has changed close to a renewal.
👉 In simple terms: Subscriptions ship on the same timelines as regular orders. Update your address before your renewal date, or email us fast if you miss it.
Incorrect or Incomplete Addresses.
Please double-check your shipping address before completing your order. We are not able to change an address once an order has been processed by our warehouse.
Orders that cannot be delivered because of an incorrect or incomplete address will be returned to us. Once received, we will refund the order less the original shipping cost. If you would like the order reshipped instead, additional shipping charges will apply.
👉 In simple terms: Check your address carefully. If a parcel comes back because the address was wrong, we'll refund it minus shipping, or reship it if you cover shipping again.
Carrier and Weather Delays.
Delivery estimates are provided by our carriers and are not guaranteed. Severe weather, natural events, customs processing, carrier capacity, labour action and peak periods such as Black Friday and the December holidays can all extend delivery times.
We are not able to offer refunds or credits for shipping delays that occur once a parcel is in a carrier's hands.
👉 In simple terms: Delivery estimates aren't guarantees. Weather, customs and busy periods can slow things down, and that part is out of our hands.
Damaged, Incorrect or Missing Items.
Please inspect your order when it arrives. If your order arrives damaged, contains the wrong product, or is missing an item, contact us at hello@magicscoop.com as soon as possible with your order number and details about the issue.
We will review it and work with you to make it right. You will not be responsible for return shipping costs or restocking fees when the issue is the result of an error or problem with your order. Full details are in our Refund Policy at magicscoop.com/policies/refund-policy.
👉 In simple terms: Something damaged, wrong or missing? Email us with your order number and we'll fix it. You won't pay for our mistake.
Questions.
Questions about shipping? We're happy to help.
Magic Scoop Nutrition Inc. Email: hello@magicscoop.com
Our customer experience team is available Monday to Friday, 8:00 a.m. to 4:00 p.m. Pacific Time, excluding statutory holidays, and will respond within one to two business days.