Cancellation policy
Overview.
Last updated: September 29, 2026
This Purchase Options Cancellation Policy explains how to cancel a subscription or any other recurring purchase option offered by Magic Scoop Nutrition Inc. It applies to subscription orders placed through magicscoop.com and powered by our subscription provider.
👉 In simple terms: Here's how to cancel, pause or skip a Magic Scoop subscription.
Promotional Subscription Offers.
From time to time, we may offer promotional subscription deals that include a minimum order commitment in exchange for additional savings, such as a deeper first-order discount or a free gift.
The specific terms of any promotional offer, including the number of orders required before you can cancel and any other conditions, will be clearly displayed at checkout before you complete your purchase.
If you accept a promotional offer with a minimum order commitment, you agree to receive the required number of orders before cancelling. After fulfilling the commitment, your subscription continues under the standard terms of this policy and you may cancel at any time.
👉 In simple terms: Some promotional offers may require you to receive a certain number of orders before cancelling in exchange for additional savings. We'll always show you those terms before you purchase.
How to Cancel.
You can cancel your subscription through your Magic Scoop account portal. Sign in at magicscoop.com, navigate to your subscription settings, and select the option to cancel your subscription.
You may also email us at hello@magicscoop.com, and our customer experience team will process your cancellation within 1 to 2 business days.
👉 In simple terms: Cancel through your account at magicscoop.com or email us at hello@magicscoop.com.
When Cancellation Takes Effect.
Cancellation takes effect upon confirmation. You will not be charged for future subscription orders after your cancellation takes effect.
If your most recent order has already been processed or shipped, cancelling your subscription does not automatically cancel or refund that order.
If an order has been processed but has not yet shipped, contact us as soon as possible at hello@magicscoop.com. We'll do our best to stop the order before it leaves our warehouse, but we cannot guarantee that an order can be cancelled once it has been processed.
👉 In simple terms: Cancelling stops future subscription orders. If an order has already been processed, contact us as soon as possible and we'll see if it can still be stopped.
Pause and Skip Options.
If you'd like to take a break without cancelling your subscription, you may be able to pause your subscription or skip an upcoming shipment through your account portal.
These options allow you to keep your subscription active and resume deliveries when you're ready.
👉 In simple terms: Don't want to cancel? You can also pause or skip a shipment through your account.
Refunds After Cancellation.
Cancelling a subscription is separate from requesting a refund.
Refund eligibility for an order is governed by our Refund Policy.
Subscription customers remain eligible for our 30-Day Money-Back Guarantee when trying an eligible Magic Scoop product for the first time, subject to the terms of our Refund Policy.
Cancelling your subscription does not automatically refund an order that has already been processed or shipped.
👉 In simple terms: Cancelling stops future subscription orders. Refunds for existing orders are handled separately under our Refund Policy.
Contact for Help.
If you have questions or experience any issues cancelling your subscription, email us at hello@magicscoop.com.
Our customer experience team typically responds within 1 to 2 business days.
👉 In simple terms: Need help cancelling? Email us at hello@magicscoop.com.