Refund Policy

Last Updated: August 19, 2026

We want you to feel good about trying Magic Scoop. This policy explains how our 30-day money-back guarantee, standard returns, refunds, and damaged or incorrect orders work.

30-Day Money-Back Guarantee

Trying a Magic Scoop product for the first time? You’re covered by our 30-day money-back guarantee.

The guarantee applies to the first order of each distinct Magic Scoop product, whether purchased as a subscription or a one-time purchase. This means it applies to new customers placing their first order with us, as well as existing customers trying a different Magic Scoop product for the first time.

Different flavours or formats of a product you’ve already purchased do not count as a new product. For example, switching flavours of All-In-One Greens or moving from a Pouch to Stick Packs would fall under our Standard Returns policy below.

If you’re not satisfied with an eligible product, contact us at hello@magicscoop.com within 30 days of delivery to request a refund.

Approved claims under our 30-day money-back guarantee will be refunded to your original payment method. Original shipping charges, if any, are non-refundable.

Our 30-day money-back guarantee applies only to purchases made directly through magicscoop.com. Products purchased through Amazon or another third-party retailer are subject to that retailer’s return and refund policies.

Standard Returns

For orders that do not qualify for our 30-day money-back guarantee, you may request a return within 30 days of delivery.

To qualify for a return, products must be unopened, unused, and in their original packaging and condition. Proof of purchase may also be required.

Approved standard returns are subject to a 20% restocking fee, which will be deducted from your refund. Original shipping charges are non-refundable, and customers are responsible for arranging and paying for return shipping.

To start a return, email us at hello@magicscoop.com with your order information. If your return is approved, we’ll provide instructions for how and where to send your package.

Please do not send a return without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives.

If your order arrives damaged or defective, contains the wrong product, or is missing an item, contact us at hello@magicscoop.com as soon as possible with your order number and details about the issue.

We’ll review the situation and work with you to make it right. You will not be responsible for return shipping costs or restocking fees when the issue is the result of an error or problem with your order.

Exchanges

We do not offer direct exchanges for orders placed through magicscoop.com.

If you would like a different product, flavour, or format, you can return an eligible unopened product under our Standard Returns policy and place a new order separately.

Refunds

Once we receive and inspect a return, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your account.

Any applicable restocking fees and non-refundable shipping charges will be deducted from your refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@magicscoop.com.

Questions?

Questions about returns or refunds? We’re happy to help.

Magic Scoop Nutrition Inc.
Email: hello@magicscoop.com