Refund policy
Overview.
Last updated: September 29, 2026
We want you to feel good about trying Magic Scoop. This policy explains our 30-Day Money-Back Guarantee, standard returns, refunds, and how we handle damaged or incorrect orders.
This policy applies to purchases made directly through magicscoop.com.
👉 In simple terms: Here's how refunds, returns and our money-back guarantee work.
30-Day Money-Back Guarantee.
Trying a Magic Scoop product for the first time? Our 30-Day Money-Back Guarantee, also known as Love It or Your Money Back, gives you 30 days to try it. If you don't love it, let us know and we'll refund your first unit.
Our 30-day guarantee covers one opened unit per product, per customer. You do not need to return the opened unit.
If your first purchase of that product includes more than one unit, any additional units must be unopened, unused, and in their original condition to qualify for a refund. These additional units must be returned to us, and customers are responsible for return shipping costs.
Different flavours, sizes, or formats of the same product do not qualify as a new product under the guarantee.
To request a refund under the guarantee, contact hello@magicscoop.com within 30 days of delivery.
Original shipping charges are non-refundable.
👉 In simple terms: Trying something new? If you don't love it within 30 days, we'll refund the unit you opened, and you keep it. Any extra unopened units come back to us at your cost.
Standard Returns.
For purchases that do not qualify for our 30-Day Money-Back Guarantee, we accept returns requested within 30 days of delivery.
To be eligible for a return, products must be:
- Unopened and unused
- In their original packaging and condition
- Accompanied by proof of purchase if requested
Customers are responsible for return shipping costs.
Once your return is approved, you have 14 days to ship the products back to us. Returns shipped after this period may no longer be eligible for a refund.
Please do not send products back without first contacting us. We will provide return instructions after your return has been approved.
👉 In simple terms: Not covered by the guarantee? You have 30 days to return unopened product. You cover return shipping, and you have 14 days to send it once we approve it.
Damaged, Defective or Incorrect Orders.
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at hello@magicscoop.com.
We'll review the issue and make it right. Depending on the situation, this may include a replacement or refund.
If we require the product to be returned because of an error on our side, Magic Scoop will cover the return shipping cost.
👉 In simple terms: Something arrived damaged or wrong? Email us and we'll replace or refund it. If it has to come back, we pay the shipping.
Refunds.
For guarantee claims where no return is required, approved refunds will be issued to the original payment method.
For products that must be returned, refunds will be issued after the products have been received and inspected.
Original shipping charges are non-refundable unless the refund is the result of an error by Magic Scoop.
After a refund is issued, your bank or credit card provider may require additional time to process and post the refund to your account.
👉 In simple terms: Refunds go back to your original payment method. If a return is needed, we refund once it arrives. Your bank may take a few extra days to show it.
Subscriptions.
Cancelling, pausing, or changing a subscription is separate from requesting a refund.
Subscription customers remain eligible for our 30-Day Money-Back Guarantee when trying an eligible Magic Scoop product for the first time, subject to the terms above.
Cancelling a subscription does not automatically cancel or refund an order that has already been processed or shipped.
👉 In simple terms: Subscribers get the same guarantee on new products. Cancelling doesn't refund an order that's already processed or shipped.
Amazon and Retail Purchases.
Our 30-Day Money-Back Guarantee applies only to eligible purchases made directly through magicscoop.com.
Products purchased through Amazon or another retailer are subject to that seller's applicable return and refund policies. Please contact the retailer where you made your purchase for assistance.
👉 In simple terms: Bought it on Amazon or in a store? Contact them. We can only refund orders from our own website.
How to Start a Return or Refund Request.
Email hello@magicscoop.com with your order information and the reason for your request.
Our customer experience team typically responds within 1 to 2 business days.
If a return is required, we'll provide instructions on how and where to send your products. Please do not send products back before receiving return instructions from our team.
👉 In simple terms: Email hello@magicscoop.com with your order details. We'll reply within 1 to 2 business days.